art direction

My super power is fighting cheerleaderism. Here’s why I do it, and how you can too (Part 2)

In Part 1 of this post, I talked about the disturbing trend of marketing stakeholders and clients reflexively responding to questions about their marketing problems with a lot of positive rah-rah nonsense that’s not only not helpful, but actually harmful to the strategic and creative process.

In this second part, I’ll list several possible reasons for this trend, a trend which invariably results in wasted money and bad marketing—and then follow them with a pathway to reversing it.

Here are the reasons why cheerleaderism might rear its ugly head:

  1. The stakeholder is in sales, or a sales-related position, and is so used to pumping up their company that that’s how they answer any question.
  2. The stakeholder has bought the fictitious line that thinking and acting positive all the time, and making positive statements all the time, no matter how terrible the situation, is the road to success. It isn’t. It’s the road to denial.
  3. The stakeholder just has a psychological need to please and impress people, even people whom it absolutely will not benefit them to impress.
  4. The stakeholder is simply not a very clear thinker. They are possibly the victim of 12-hour days, the stress of working for a volatile boss and driving in traffic and raising a family, the mental cloudiness of certain substances commonly used to alleviate said stress, etc.

Any or all of these may be true, but the result is always the same: When a creative professional asks the legitimate question, “What marketing problem are we solving here,” the response is either a blank stare or a bunch of positive-sounding but unhelpful gibberish.

Now, here’s what you, as a stakeholder, can do about it:

  1. Be candid. When a creative professional or strategist is smart and curious enough to probe, answer their questions openly. In other words, tell them what the damn marketing problem is. There must be one, or you wouldn’t have hired them. What are you paying them to fix, exactly? This is not the time to be Mr. Rogers and pretend everything’s OK when it’s not. If you’re not straightforward, you’re not “saving face” or “making the company look good” or “being a loyal employee.” You’re simply hurting yourself and hurting your company.
  2. Be proactive. If your copywriter or art director doesn’t ask you where your business is falling down, tell them. Don’t wait for the question. With some people, you might be waiting a long time. Tell them exactly where the holes are in your business model. Do you have renewal and customer success issues? Are there lead nurturing gaps where prospects show interest at first, then fail to engage? Is there a high price point that can’t be moved, so you need to show more value? Do your own homework, then be brutally frank. Remember, the first step to solving a problem is acknowledging that you have one.
  3. Be humble. This is not the time to talk up your product. You’re not trying to sell it, and the creative professional is not a sales prospect or a user. Don’t boast and brag about how your product is the greatest thing since sliced bread and creams the competition, or about all the great numbers you made last year and plan to make this year, or all the new demos you plan to crush. Instead, everything that you’re unsure, insecure and secretly freaking out about? Let it all out. That’s what we’re here for and who knows, we might even be able to help.

Dave Dumanis is a creative director, copywriter, and 25-year veteran of Bay Area advertising and marketing.

My super power is fighting cheerleaderism. Here’s why I do it, and how you can too (Part 1)

My most common question to clients and potential clients is what I always thought was a simple one: “What’s the biggest challenge you’re facing?”

It’s strange and somewhat concerning to me that I almost never get a straight answer to this question.

I mean, they shouldn’t be trying to impress me. I’m working for them, or auditioning to do so. If anything, they should be glad to be blunt, frank and forthright with me.

After all, I’m not their boss! If they tell me what’s going wrong, I’m not going to use that info to fire them. I’m going to use it to help them.

Yet time after time, when I ask a client or stakeholder about the most pressing problem, issue or challenge they face, here’s the answer:

“We’re doing phenomenally well… We’ve just merged with/acquired X company and have plans to acquire Y company… We just received X million dollars in funding… We’ve released a new version of our flagship product and it has this killer feature and that killer feature, all based on our exciting new platform of blah-biddy-blah-biddy-blah… Etc., etc., etc.”

As a creative professional, I can safely say that this information is of less than no use to me. In fact calling it “information” at all is being kind. It’s promotional boilerplate, also known as PR, also known as bullshit.

And while I understand why you might relate it to your customers and users, or even to your underlings, I’m at a loss to understand why you would give it to a copywriter or art director and expect them to do anything with it.

Our job is to find out what’s going wrong with your business, so we can use our creativity to clearly define and solve that problem. If you tell us what’s going right with it, that leaves us no better off than before, and possibly worse off depending on how true it is.

And at the end of the day, Mr. or Ms. Stakeholder, who gets hosed? You do.

Stay tuned for Part 2, where I’ll tell you where the instinct to make this huge mistake comes from, and some concrete ways to fight it.

Dave Dumanis is a creative director, copywriter, and 25-year veteran of Bay Area advertising and marketing.

Creative agencies and departments, take this hint from Finland

Sanna Marin, the 34-year-old prime minister of Finland, made news this week when she recommended that her government seriously look into the benefits of a four-day workweek. (To be clear, this would be four days for the same pay as five days right now.)

Marin, a member of Finland’s parliament for four years and most recently the Minister of Transport and Communications, is hardly a novice when it comes to getting more and better things done in less time. Despite her youth, she’s deadly serious.

It pays to remember that just over a hundred years ago, really no time at all in a broad sense, people were regularly working 70, 80, 100-hour workweeks, and some of them were children. This was considered normal at the time, as was working on Saturday. If your boss was religious, you might get a break on Sunday.

What does all this have to do with creating for a living? Well, if you’re forced to stare at the same four walls and the same open plan office and yes, sometimes even the same faces for five nine-hour days straight, you might run into writers’ or artists’ block.

This is how we get campaigns that all look the same, even though they were created at different places by different people.

Instead of basing their work on problem-solving, and the inspiration that comes from getting to know your audience and your product, desperately bored creatives are forced to turn to the latest trends, scrolling through Ads of the World, Adweek, Ad Age, or that Super Bowl thing your client said they liked from five years ago.

Inspiration needs time.

Inspiration needs a chance to breathe, rest and refresh.

Inspiration needs a four-day workweek.

PM Sanna Marin proposes a four-day workweek for Finland. Smart creative groups should follow suit.

Dave Dumanis is a 25-year San Francisco Bay Area copywriter, creative director and advertising veteran.

Sunlight is born.

A few short years ago, I came to the conclusion that advertising is really just a bunch of noise unless it also involves helping our rapidly unraveling planet. It could have been the urge to make a better world for my teenage daughter, or just the daily news about penguins and polar bears, but I wanted to do my part.

It was around that time that I came up with the idea for Sunlight: An advertising and marketing organization–”agency” is too strong a word–focused entirely on marketing renewable and green technology to a world that needed a little kick in the rear to adopt it.

The timing wasn’t right then, but maybe it is now. Hence, a new virtual marketing group. A collaboration. A collective. An idea: Sunlight.

For now, I’ll continue to pay the bills via contract work. I’m lucky to have some great clients who encourage me to push boundaries and do what I do.

Meanwhile, more and more roofs are going solar. Teslas are everywhere. People are commuting to work by electric bike, electric kick scooter, electric hoverboard.

Maybe this whole alternative energy thing isn’t as crazy as it sounds.

We still aren’t adopting it fast enough, so there’s a lot of room for a group with a strong voice to do effective work. And while much of the work done is still nonprofit, more and more profitable companies are emerging on the backs of these technologies, making a a marketing agency a viable proposition even when social media companies are sucking up most of what used to be ad media revenue.

Over the years, my own work in this area has included ridesharing, solar panel and electric car doohickeys such as analog-to-digital components, software that automatically turns off huge numbers of computers, and paperless agreement technology. But the (petroleum-free) ride has just started.

Get in touch if we should talk.

Dave Dumanis is a 25-year San Francisco Bay Area copywriter, creative director and advertising veteran.