media

Why the way media shows creative pros is bass-ackwards

When you think of creative professionals, what do you think of? Probably someone pacing around and then having an idea, in a glorious “Aha!” moment.

That’s flashy and showy and makes for great TV (or a great TikTok). But it’s not how the best work gets made.

In fact, this myth hurts more than it helps. Too many newbies think that’s how it’s done. You sit at your desk and “think of a good idea,” good meaning clever and witty (if you’re a writer) or aesthetically pleasing to your own hipster sensibility (if you’re a designer).

Not a chance.

How we spend most of our time, and if you do it for a living you already know this, would be really boring to show on TV. It’s homework, otherwise known as research.

Of course, no one wants to tune into a half hour of someone doing homework. That would be the most boring TV show ever. But that’s what we do.

It’s the valuable questions that arise during the course of this research that often form the germ of an idea. But you have to be open to them, so when you think of them, you welcome them rather than dismissing them.

For example:

  • Why is a product selling well to Group A, but not to Group B?
  • Why do customers spend a bunch of money to subscribe the first time, but don’t renew?
  • Why is the key unique value prop being ignored, but the product is #1 because people like the font on the label?

Discover the answers to questions like these, and your next campaign will almost write itself. When you ask them in meetings, you’ll usually get a blank stare followed by “Can I get back to you?” from your stakeholder. That’s how you know you’re on the right track.

Being a creative professional, particularly a writer, is a lot like being a detective. You pore over the evidence for weeks, and then the answer becomes obvious “overnight.”

But poring over evidence, and asking questions, isn’t sexy. It’s the opposite.

That’s why we get paid to do what we do.

Video killed the creative star: Why the insane race to go viral is destroying your creative team and budget

A few months ago I interviewed at a super-hot startup. Among the five or six people scheduled to grill me that morning was the company video specialist.

This is a fairly new role popping up everywhere, apparently based on the information that video radically boosts the chances of social posts going viral.

The person lucky enough to fill this role is usually a fanboy who thinks he’s Tarantino because he did a five-minute short in college, or maybe an ex-radio jock or TV news reporter. He–it’s always a he–has access to hundreds of thousands of dollars worth of expensive video hardware and software.

Well, I didn’t get the job, and I have a feeling it’s because the video guy gave me a lukewarm review. He asked me about my video experience. What he didn’t ask me about was my thinking experience.

Let me be very clear about this. Video specialists have no business having such a heavy hand deciding who’s going to be on the creative team and who isn’t. They have no idea what a concept is. They throw around words like “story” and “narrative,” but when push comes to shove, instead of taking the truth and making it fascinating, as a good filmmaker should, they make hackneyed PR videos with a few lame jokes thrown in.

The results are predictable. The videos get no traction, amusing though they might be to a few people around the office.

Now why is this? It’s because people are short on time. They want answers to their business problems. Answers that a jokey, goofy PR video won’t give them.

This presents a conundrum because only enormous companies like Adobe and IBM can afford to continuously produce the kind of content-rich videos that really go viral. It takes a lot of time, a lot of research, a lot of knowledge, and frankly a lot of real interest in the subject matter that your average film buff can’t fake.

But here’s the thing. You don’t have to produce the videos you post. You just have to find them. And there are relevant thought leadership videos out there that your audience wants to see, I assure you. They’re produced not by your competitors but by nonprofits, universities, think tanks and other organizations.

Save yourself a few hundred thousand dollars and post those videos, okay?

Oh, and that startup I mentioned? They just laid off half their staff. I wish I were lying.

Dave Dumanis is a 25-year San Francisco Bay Area copywriter, creative director and advertising veteran.